Refund and Returns Policy

Cancellation Policy

This cancellation policy outlines how you can cancel or seek a refund for a product/service purchased through the Platform. Under this policy:

• Cancellations will only be considered if the request is made within 24 hours of placing the order. Cancellation requests may not be entertained if the order has already been communicated to the seller/merchant and shipping has been initiated, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
• A replacement can be made if the user establishes that the quality of the product delivered is not good.
• In case of receipt of damaged or defective items, please report to our customer service team via the "Contact Us" section within 7 days of receipt. The request will be entertained once the seller/merchant has verified the issue.
• Approved refunds are credited within 42 hours of cancellation.

Refund Policy

We do not offer refunds once the order is delivered. Replacements are only provided for products that are damaged upon arrival. For size-related concerns, please consult our size chart before purchasing.

Return / Exchange Policy

We offer exchange within the first 7 days from the date of purchase. After 7 days, no return, exchange or refund of any kind is offered. To be eligible for an exchange:

• The item must be unused and in the same condition as received.
• The item must have its original packaging.
• Items purchased on sale may not be eligible for return/exchange.
• Returns are picked up within 3–4 days of approval; the new product is dispatched as per the shipping policy.

Certain categories of products may be exempted from returns or refunds; these will be identified at the time of purchase. Once your returned item is received and inspected, we will email you to confirm receipt and, if approved after quality check, dispatch the replacement in accordance with our policies.